Our Service Policy
Our Commitment to Transparent Service
Kurum Group operates with a strong foundation of clarity, trust, and client-first ethics. This section outlines the terms, responsibilities, and standards that govern all our services — so you always know what to expect.
We encourage you to explore our policies below, covering service delivery, confidentiality, refund rules, data protection, and more.
If you need further clarification, feel free to contact our support team.
What services does Kurum Group provide?
Kurum Group offers a comprehensive range of services designed to support entrepreneurs and businesses through every stage of company formation and operation.
-Our core offerings include:
-Company formation in the UAE and GCC
-Licensing and regulatory compliance
-Business consultancy and strategic advisory
-Visa processing and employee recruitment
-Office space solutions and facility management
-All services are delivered with a focus on transparency, accuracy, and speed.
-Our core offerings include:
-Company formation in the UAE and GCC
-Licensing and regulatory compliance
-Business consultancy and strategic advisory
-Visa processing and employee recruitment
-Office space solutions and facility management
-All services are delivered with a focus on transparency, accuracy, and speed.
Is there a service agreement for each client?
Yes. Upon engagement, every client receives a formal Service Agreement.
This agreement outlines the:
-Scope of services
-Deliverables
-Timelines
-Fees and payment schedule
-Any modifications or extensions to the agreed scope will be mutually reviewed and documented.
This agreement outlines the:
-Scope of services
-Deliverables
-Timelines
-Fees and payment schedule
-Any modifications or extensions to the agreed scope will be mutually reviewed and documented.
How are service charges and payments handled?
Service fees are clearly defined in your agreement or proposal.
-Payment terms may include:
-Upfront payment
-Installment plans
-Milestone-based billing
-We accept various payment methods including bank transfer, credit/debit cards, and online payment gateways. All transactions are documented for transparency.
-Payment terms may include:
-Upfront payment
-Installment plans
-Milestone-based billing
-We accept various payment methods including bank transfer, credit/debit cards, and online payment gateways. All transactions are documented for transparency.
How does Kurum Group protect my personal and business data?
We strictly adhere to global data protection laws including the EU General Data Protection Regulation (GDPR).
Your personal and business data will only be used for the delivery of requested services.
We do not share or sell client information, and we apply best-practice encryption and security protocols across all communication and storage channels.
Your personal and business data will only be used for the delivery of requested services.
We do not share or sell client information, and we apply best-practice encryption and security protocols across all communication and storage channels.
What should I do if I want to cancel a service?
If you wish to cancel a service, please notify us in writing within 14 days of service initiation.
Refunds are subject to the work completed up to that point. Some government fees, third-party costs, or processing charges may be non-refundable.
All refund requests are reviewed within 5 business days.
Refunds are subject to the work completed up to that point. Some government fees, third-party costs, or processing charges may be non-refundable.
All refund requests are reviewed within 5 business days.
What is the expected timeline for service delivery?
We strive to complete all services as efficiently as possible.
-Timelines are influenced by:
-The complexity of the service
-Client documentation readiness
-External approvals (e.g. government bodies)
-We will communicate any anticipated delays and update you regularly on progress.
-Timelines are influenced by:
-The complexity of the service
-Client documentation readiness
-External approvals (e.g. government bodies)
-We will communicate any anticipated delays and update you regularly on progress.
What if my service is delayed by a government authority?
While we manage communication and submissions with external agencies, delays caused by government processing times, public holidays, or third-party errors are outside our control.
Kurum Group is not liable for such delays, but we will do everything possible to follow up and expedite matters on your behalf.
Kurum Group is not liable for such delays, but we will do everything possible to follow up and expedite matters on your behalf.
How can I get support during the process?
📧 Email: setup@kurumgroup.com
📞 Phone: +971 4 222 47 49
🌐 Website contact form
